Frequently Asked Questions

If I have ordered more than one item, will they arrive together or separately?

We try to pack items together so you’ll receive your whole order at the same time. However, it is quite possible that your items will arrive separately.

Don’t be too concerned if you’ve only received part of your order – the others will be on their way!

If you’ve not received part of your order and the estimated delivery has elapsed, please contact our Support Team.

How do I know if I have natural stone?

If your patio or drive was laid prior to 2008, it is more likely to be precast concrete patio slabs or flagstones. If you are not sure you can check with the manufacturer or the company that laid the paving. If either of these options is not available, please send us a picture.

Will the cleaners bleach the surface or change the appearance of my patio?

No, none of our cleaning products contains acid, they will not change the appearance or remove the colour from the stone.

Are there benefits to using a colour boost product?

The colour boost not only protects against colour loss, algae and dirt, it will also enhance the stone by leaving it looking ‘damp’ in appearance.

How long does the sealer take to dry?

Internally or externally the sealer is normally touch dry after around 2-3 hours, always avoid over-applying the product.

When can I walk on the surface after sealing?

Normally after 4-6 hours, if applied to a driveway, leave vehicles off for 24 hours.

What is a biocide?

In current European legislation, a biocide is defined as a chemical treatment that has been formulated to kill, destroy or have a controlling influence on an organic organism such as algae or lichen.

Will the cleaner kill the grass or planting around my patio?

Like many household cleaners, if applied concentrated to grass or plants, it will certainly harm if not kill them. This can always be avoided by saturating the adjacent areas with water prior to applying the cleaner and then rinsing off with copious amounts of water. This will then dilute the cleaner to the point where it will not harm grass or plants.

Does the sealer keep once opened?

We would always recommend using it as soon as possible after opening, certainly within a year.

Can I paint over Masonry/Brick Sealer when it is dry?

No, because our sealer creates a liquid repellent seal/coating on the surface. Once applied it cannot be painted over.

Will Masonry/Brick Sealer trap damp internally?

No, the sealing products we supply for brickwork and walls are breathable, allowing any retained moisture within the substrate to escape.

How long will the stone sealer last before I need to re-apply?

Every application is slightly different, with a type of surface, exposure to the elements, amounts of wear and tear all factors. On average a top-up coat of sealer, every 3 years is recommended.

How do I clean my tools after using the Tarmac Sealer?

Rinsing with lots of water immediately after finishing the application of the product is advised.

Do I have to use a power washer after applying the block paving cleaner?

Not always as the cleaner is highly effective. But a pressure washer at relatively low pressure will need to be used to clear the joints between the pavers.

Will the cleaner damage the surface if left on too long before rinsing?

No, if left to long it might start to ‘crystalise’ and dry white on the surface, but it will not damage the surface. If this does occur, it can be removed by either a stiff broom and water or a pressure washer.

Matt or satin – which is best?

Very much a personal choice in terms of preferred finish, technically the matt sealer will probably be slightly harder wearing and last a bit longer.

Will the sealer be slippery when it is dry?

Unless over applied, or applied to the wrong type of stone, the sealers should not make the surface more slippery.

Why does grout need to be sealed?

Grout is porous when applied, some companies or mixes do incorporate a sealing additive, but this only has a limited lifespan. If not sealed, the grout is likely to stain, appear discoloured and very difficult to keep clean.

Will Grout Colour Sealer stain my bathroom tiles?

No, it will not change the appearance of the tiles.

What does ‘wet on wet’ mean?

This term is used in relation to applying multiple coats of sealer. It means that the 2nd or 3rd coat of sealer needs to be applied before the previous coat has fully dried.

Can I order online?

Yes, all products should be easily purchased through our online shop, if you require advice before placing your order, please get in touch.

Can I get a sample?

We do currently sell samples for StoneCare4U, but they are only available on select products. If a product has a sample available it will have a “SAMPLE AVAILABLE” stamp on the products image.

Still have questions? ASK THE SUPPORT TEAM

Our team can answer questions you may have concerning the application of our cleaners, sealants and maintenance products. We will endeavour to respond as quickly as possible.

You can Call Us or send us an email at [email protected] or use the contact form and we’ll get back to you as soon as possible.


Send Photos

If your issue can be explained visually, why not send us your photos?

Simply drop us a line via our email [email protected] or use Send Photos page and we’ll get back to you as soon as possible.