DELIVERY

Unfortunately, as of 2021, we are no longer able to ship to this location.

We try to pack items together so you’ll receive your whole order at the same time. However, it is quite possible that your items will arrive separately.

Don’t be too concerned if you’ve only received part of your order – the others will be on their way!

If you’ve not received part of your order and the estimated delivery has elapsed, please contact our Support Team.

Yes, this is the best option to avoid any delays in getting the product to you. All deliveries require a signature to confirm you’ve received your order correctly. However, we can instruct the courier to leave in a safe place if clear instructions are given at the time the order is placed.

Our PAID Delivery is the default option but we can provide faster delivery if required. All you have to do is just select the ‘Next Working Day Delivery’ option at the checkout. There is a small additional charge for this service over and above the standard option.

No. The day you place your order is not included as the first day. For example, if you place your order on a Monday our standard service of 2-4 days should mean your order is received no later than Thursday.

All the couriers we use request a signature when the product is delivered, which is standard practice. However, we appreciate this is not always possible and if you know you will not be in on the expected delivery date.

All of our couriers leave an ‘attempted delivery’ card and will often try and deliver to your immediate neighbours if you are not in. If this is not possible the card will have a contactable number for you to call and rearrange delivery.

We deliver Monday – Friday to most areas of the UK (except on Bank holidays).

We offer a delivery service to all mainland UK addresses (including Northern Ireland). We can also deliver to some UK islands. Please check on the delivery regions on this page. Higher delivery charges may apply to outlying areas and islands.

Unfortunately, our couriers don’t deliver at weekends, so the next day delivery service is restricted to Monday-Friday only. If you need your delivery before the weekend then please make sure you place your order, using the next day delivery service, no later than 1pm on Thursday.

Firstly, don’t worry as it may be that the product has been signed for by a neighbor and you haven’t been made aware. If you are concerned about the whereabouts of your order, please call us and we will contact the courier on your behalf to try to find out what has happened. Please note that we do everything we can to ensure our anticipated delivery times are met, but sometimes delays do occur due to traffic, accidents or unforeseen situations.

Unfortunately, as we mostly deal with liquids, now and again, although it is quite rare, they leak or get damaged in transit. If this happens, all we ask is you take a picture of the damaged item and send it to info@stonecare4u.co.uk and we will investigate the matter further with the courier. In the meantime, if the product is deemed unusable, we will offer a replacement FOC (Free Of Charge).

We will endeavor to assist you with changing the address prior to dispatch. Unfortunately, once your order is in transit with the courier, the delivery address cannot be changed.